I've been a client for three years, and this is now the third time we've had delays in production and shipping. Amy was anything but apologetic—she was outright rude when I brought it up, even though the delays were entirely on their end. On top of that, communication was terrible, with barely any updates. As for the product, the top stickers were so faded that the green shades looked almost yellow. When I pointed it out to Amy, instead of addressing the issue, she started rambling about how I should’ve stored them properly—something that was never a problem with previous batches. Rather than actually looking into whether there was a manufacturing or color issue, she just got defensive and upset. Honestly, I stuck with them all this time because the quality used to be great, even overlooking the multiple delays. But Amy’s unprofessional attitude, constant excuses, and complete disregard for loyal customers like myself is the final straw.

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